From Missed Calls to a Second Clinic: How One Dentist Is Putting AI to Work
How Dr. Rishikant Shukla of Barabanki adopted Medigent’s AI receptionist to improve patient experience and support clinic growth.
Dr. Rishikant Shukla, B.D.S. | Dwarkamai Dental Clinic, Barabanki
BARABANKI, UTTAR PRADESH — For small clinics, a ringing phone can be a missed opportunity. When doctors are treating patients and staff are occupied, calls about appointments, timings and fees can go unanswered. Dr. Rishikant Shukla, founder of Dwarkamai Dental Clinic in Barabanki, decided to address that everyday challenge with Medigent, an AI receptionist designed for Indian clinics.
Making the clinic easier to reach
Introduced at the clinic in August 2026, Medigent answers patient calls in Hindi or English, including outside regular clinic hours. It can respond to routine questions about fees, timings and location, help patients book appointments, and send booking confirmations and reminders through WhatsApp.
The aim is straightforward: help patients reach the clinic when they need it, while reducing the administrative interruptions that compete with a doctor’s time and attention.
A reported improvement in clinic performance
Following the adoption of Medigent, the clinic reported an approximately 30% increase in income, alongside improvements in the patient experience and customer satisfaction. These figures should be confirmed by the clinic before publication, including the period measured and whether “income” refers to revenue or profit.
AI support for everyday clinic work
Medigent brings routine front-desk tasks into one workflow. The AI receptionist handles incoming calls, supports appointment booking, and helps keep patients informed through WhatsApp. Clinic staff can review call and booking activity through a central panel, helping the practice stay organised without relying only on manual call-backs.
Built for clinics beyond major metros
Dr. Shukla’s experience reflects a practical use of AI in a doctor-run clinic outside India’s major metros. For smaller practices, reliable communication and appointment handling can be as important to the patient experience as the tools used inside the consultation room.
About Medigent
Medigent is an AI-powered clinic operations platform developed by Medigentic AI Private Limited, a DPIIT-recognised startup from Uttar Pradesh. Its tools are designed to help clinics manage patient calls, appointments and follow-ups so healthcare professionals can spend more time focused on care.
Media contact
Mohammad Rizwan
Medigent | Medigentic AI Private Limited
Website: medigent.in
