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He Never Chased Clients—He Earned Their Trust 

P
Puneet Yadav
August 29, 2026  ·  2 min read
He Never Chased Clients—He Earned Their Trust 

From 3,000+ claims to 400+ happy customers, Sushmit Kumar is building insurance relationships through awareness and trust. 

Patna: What started as an unexpected career decision has transformed into a mission to make people understand the importance of health insurance. 

Sushmit Kumar entered the insurance profession when an insurance company approached his wife, Arpana Minakshi. Due to her busy schedule, she encouraged Sushmit to take up the opportunity. 

With 8+ years of experience in claims processing and 3,000+ claims handled, he developed a practical understanding of what really matters when insurance is needed. 

His approach today is refreshingly different. 

He does not chase people to sell insurance. He focuses on educating them about why health insurance is necessary. 

The result speaks for itself: 400+ customers in just 3–4 years—every one of them coming through references from existing customers. 

For Sushmit, a referral is not just business; it is trust earned through service and guidance. His Philosophy 

“Educate first. Guide honestly. Earn trust. Be there when it matters.” He believes insurance should be understood before a medical emergency, not during it. 

“Jab insurance ki zarurat padegi, tab shayad insurance lena mumkin na ho. Isliye protection ka decision aaj lijiye.” 

With his claims experience behind him, Sushmit’s mission is simple: help families make informed health-insurance decisions and support them throughout their insurance journey. 

Sushmit Kumar | Insurance Advisor, Patna 

8+ Years Claims Experience | 3,000+ Claims | 400+ Happy Customers “Not here merely to sell insurance. Here to educate, guide and protect.”

Sushmit Kumar • Insurance Advisor • Patna 

He Never Chased Clients—He Earned Their Trust
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