Sowmitro Chatterjee is the Founder and Chairman of Evox Hospitality Private Limited, and he is building the company with a simple belief: the spaces that support people at work deserve the same attention as the work itself. At 37, based in Bangalore, he has created Evox as an integrated facility management and enterprise stay solutions company that handles institutional food services, facility management, and accommodation solutions for B2B clients. His focus is not just on delivering services, but on improving the experience of the spaces where people eat, stay, and work every day.
Sowmitro’s journey has been shaped by education, exposure, and years of learning inside complex operations. After completing his double Master’s in Management from YMCA, Delhi and Xavier Institute of Social Service, Ranchi, he began his career with national and international organisations, including working with Fortune 500 companies. Those early years were not only about job roles or promotions. They were about understanding how large systems run, how discipline is built, how governance works, and what operational excellence looks like when the scale is real and the margin for error is small.
Over time, he worked across food services, integrated facility management, and enterprise stay solutions. He led complex projects, managed multi-location deployments, and served demanding institutional clients. He also handled tough transitions, cost restructuring assignments, turnaround situations, and high-pressure project launches. Recognition came along the way, but what mattered more to him was the learning. Working closely with large teams and challenging environments taught him one thing clearly: service businesses don’t succeed only because they work hard—they succeed because they work in a structured way.
During this journey, one realisation became stronger. India has talent, India has demand, and India has scale. But in the integrated support services ecosystem, there was a visible gap. Many domestic players were mainly focused on acquiring contracts and delivering routine services. Processes were often informal, and consistency depended on individuals rather than systems. SOPs were either missing or not followed properly. Training at the site level was minimal. Health, safety, environmental standards, compliance, sustainability practices, audits, and risk management were treated as secondary. On the other side, international brands brought structure, documentation, safety compliance, and global benchmarks—but they often came at significantly higher costs with rigid operating models. Many Indian enterprises found it difficult to justify the premium pricing, even if they valued the quality.
Sowmitro saw a middle path that did not yet exist—an Indian organisation that could combine high standards with Indian adaptability. A company that could deliver governance and safety, structured SOP-driven operations, strong compliance culture, sustainability-focused thinking, measurable service delivery, and flexible financial and business models suited to Indian enterprises. That thought became the seed of Evox Hospitality Private Limited.
Evox was not created as “just another service provider.” It was built as a structured hospitality and integrated facility management ecosystem. The goal from day one was clear: move beyond routine support services and build measurable, accountable, experience-driven operations. Evox works as a partner so that clients can stay focused on their core business while Evox strengthens the spaces that support their people—cafeterias, guest houses and operational work environments.
What sets Evox apart is how it approaches service delivery. Sowmitro and his team believe every client has unique requirements, so solutions must be designed based on real challenges and objectives, not copied from a template. Evox aligns the client’s vision with its systems, conducts detailed gap and risk assessments, and then delivers an expert-driven transformation that improves efficiency and experience. The company places strong importance on health, safety, and environment, and its operations blend compliance, technology, training, sustainability, quality, and hygiene. It also focuses on real-time tracking and measurement through its defined internal systems and structured reporting mechanisms, so clients can see performance clearly, not just hear promises.
Sowmitro’s leadership style is rooted in “systems before scale.” Evox invested heavily in training, documentation, and structured reporting mechanisms, because he believes service quality is not a lucky outcome—it is a predictable result of disciplined systems. Today, Evox Hospitality serves over 1.80 lakh institutional meals every month, manages 300+ rooms, and handles more than 1 lakh square feet of area. But for Sowmitro, the numbers are only part of the story. What gives him real satisfaction is the transformation Evox creates in the spaces it operates.
Under his leadership, Evox has introduced mechanised cleaning systems in places where work was traditionally manual. It has built structured SOPs in environments where a few existed earlier. It has created cost-optimised models without compromising standards. It has implemented sustainability measures that reduce waste and resource consumption. It has also built transparent reporting frameworks so clients receive clarity and accountability. These changes may sound operational, but they impact daily life in a big way—better hygiene, better safety, better service consistency, and better experiences for the people using these spaces.
Sowmitro strongly believes that support services are not “back-end functions.” They directly affect employee morale, brand perception, safety, and operational efficiency. In his words, a guest house reflects a company’s culture, a cafeteria reflects its care for people, and a well-managed facility reflects its discipline. That is why at Evox, hospitality is treated as responsibility, not decoration. Enhancing experiences, for him, means creating structured environments where people feel safe, valued, and supported.
Like every founder’s journey, entrepreneurship has come with challenges—especially in an industry where price competition often overrides value recognition. There are moments of financial pressure, operational complexity, and personal doubt. But Sowmitro believes that structured systems and ethical governance always outlast shortcuts. His vision for Evox is long-term. He is building not just projects, but institutional capability. Not just contracts, but partnerships. Not just services, but structured ecosystems that can grow with clients and keep raising the bar.
As Founder and Chairman, his commitment remains steady: continuously raise standards, invest in people, strengthen governance, and create flexible yet disciplined service models that help clients focus on what they do best—while Evox quietly builds the spaces that make great work possible. Evox Hospitality was born from a gap, and today it stands as a bridge between global standards and Indian adaptability. And for Sowmitro Chatterjee, this is only the beginning.
